What’s New:
We have a brand new integration partner Fullbay.
The Fullbay-Whip Around integration streamlines fleet maintenance by automating defect management. Inspection defects from Whip Around are seamlessly pushed to Fullbay, creating service requests. As repairs progress, updates flow back to Whip Around, keeping defect statuses current. This reduces manual tasks, enhances efficiency, and ensures fleets stay in optimal condition.
Integration can be initiated on either platform once and defect information will start flowing from Whip Around to Fullbay.
Pre-requisites for integration -
A Fullbay Pro or Elite subscription is required to integrate with Whip Around.
Make sure that Assets in Whip Around and Vehicles in Fullbay have a VIN associated with them. This is crucial because the VIN is used to identify and sync data between both systems.
Initiate an integration on Whip Around
Log in as an administrator on Whip Around and navigate to Profile -> API Management
Click on the 'Create an Integration API Key' button.
Select Fullbay from the drop-down menu and select 'Create'.
The API key will appear in your Integration API Keys list. Click on the ‘Copy’ button next to your new Fullbay API key.
Paste the API key under the Integration section when you're logged into Fullbay
Once Full Bay has enabled the integration on their portal data will flow through to Full Bay between Whip Around.
Active Integration
Once the integration has been set up, Inspection defects from Whip Around will be seamlessly pushed to Fullbay, creating service requests. As repairs progress, updates flow back to Whip Around, keeping defect statuses current.
Frequently Asked Questions
Why is Whip Around integrating with Fullbay?
Whip Around is continuously striving to expand integrations with other transportation software to provide our customers with the data they need, where they need it.
Can all Fullbay users integrate with Whip Around?
No, you will need a Pro or Elite subscription in order to integrate your Fullbay and Whip Around accounts.
What data will be shared between Whip Around and Fullbay?
Fullbay’s service orders are very similar to Whip Around work orders. This allows both platforms to share service/work order data back and forth.
Whip Around will be sending Defect Creations to Fullbay.
Fullbay will send any Defect status updates, comments, notes, or signatures to Whip Around.
Can I pick and choose which defects are sent to Fullbay?
No, at this time all defects will automatically be sent to Fullbay.
Will the severity of a defect show up in Fullbay?
No, at this time severity will not show up in Fullbay.
What happens if my Assets are only in Whip Around, not in Fullbay?
If an asset is only in Whip Around, any defects related to that asset will not appear in
Fullbay because there is no Fullbay asset for it to sync with.
Can I migrate my assets between Whip Around and Fullbay?
No, assets must be created manually on both platforms. However, automation is being considered for future phases of the integration to help customers minimize manual processes and maximize efficiency.
I have multiple shop locations in Fullbay, where are the defects/service requests
sent and how do I get them assigned to the correct shop?
If you have multiple shop locations, all of your defects will be sent to your default
Fullbay shop. From there you will be able to send the service requests to a different
shop if needed.
Do repeat defects get sent to Fullbay?
Yes, at this time, each time a defect is identified it will be sent to Fullbay, even if it is a
repeat.
I don’t have Fullbay, how do I sign up?
You can sign up for a Fullbay account by first scheduling a demo with their team. To schedule a demo, fill out the form on this page.
Please contact us at [email protected] or call us at +1-704-489-3268 if you need further assistance.