1. If approval is required for a work order status, is the approval to go into the status or out of the status?
If approval is required for a work order status, the approval is to go out of the status.
In other words, the work order requires approval before it can move to the next status.
2. How many work order custom statuses can a business have?
Each business can have up to 5 custom work order statuses.
3. What happens to the default work order statuses when these changes go live?
Each business will continue to have “Pending” and “Completed” as the default statuses, just like they currently do.
4. Who can create/update and delete custom statuses on work orders?
By default, only Admin users have permission to create, update, or delete custom Work Order statuses.
However, Admins can customize permissions for other roles:
Users with the Manager or Team Manager role can also be given permission to create, update, or delete Work Order custom statuses if enabled by an Admin.
5. Why can’t I delete the first and last work order status?
The first and last work order statuses cannot be deleted because they are used by automated system jobs such as:
Creating work orders from defects
Updating engine hours, odometer readings, or service dates upon completion
However, admins can update the following details for these statuses:
Label
Description
Approval required setting
6. Why can’t I delete some of the attachments from work order details page?
With the new Work Order updates, the details page shows two types of attachments:
Work Order attachments (apply to the entire WO) — Users can add/delete these directly on the details page.
Item-level attachments (belong to a specific defect, service task, etc.) — you can’t delete these from the details page because they’re tied to a particular item.
How to delete an item-level attachment
On the Work Order details page, click the relevant item (e.g., the defect or service task).
In the item modal, go to Attachments.
Delete the attachment there.
7. Updating work order cost in the cost summary- Why sometimes cost fields are disabled on the cost summary?
There are two ways to record costs in a Work Order:
At the item level — by adding cost or labor to individual Work Order items (such as defects or service tasks).
At the summary level — by adding an overall Work Order cost directly within the Cost Summary section.
To prevent duplicate or conflicting entries, the system only allows costs to be managed using one method at a time:
If costs are derived from individual Work Order items, the Cost Summary fields will be disabled.
If no costs are added at the item level, the Cost Summary fields will be editable, allowing users to enter or adjust the overall Work Order cost.