Overview
This guide covers the defects experience for drivers. The workflow is largely the same as the Manager's guide — refer to that for full details on browsing defects, custom fields, commenting, and creating manual defects.
However, drivers has a different set of permissions and so they are restricted from being able to perform certain tasks. The following differences apply to drivers:
Updating Defect Status
Standard drivers cannot update defect status. The Update Status button will not be visible in the defect details view.
If your driver has been granted a user profile with elevated permissions, you will see this option and can update status the same way a manager would — including the signature/declaration screen if the defect requires one to be closed.
Assigning Defects and Work Orders
Drivers cannot assign defects to mechanics or create work orders — these are manager-only actions.
If your driver has elevated permissions and close a defect that has a linked work order, the work order will also be closed and you will see a confirmation screen before the update is applied.