As an admin, manager or mechanic, you'll all use the same Whip Around mobile app, regardless of your role.
Audience | Fleet Managers, Fleet Admins / Owners, Mechanics |
Applies to | Mobile App |
Plans | Free Trial, Basic, Standard (Inspect), Pro (Maintain) |
The only thing that changes between roles is the permission levels and the features the role has access to in the mobile app. Refer to this article to see the different permission levels of roles.
In this article
1. Download the Whip Around Mobile App
For Andriod Users Utilizing a Tablet or Mobile Device
First, ensure you have the correct system requirements to run the app. You'll need to have an Android with a 6.0 operating system or later.
Open the Google Play Store on your tablet or mobile device and search for "Whip Around" under apps. Then click "Install".
For Apple Users on an iPad or iPhone
Check you have the correct system requirements for the app to work on your iPad or iPhone. You need to have iOS 12.0 or later installed. That's an iPhone 5S or more recent, and iPad models from 2013 or newer.
Open the Apple App Store on your iPhone or iPad. Search for Whip Around under Apps and click "Get" or the "Cloud Icon".
2. Login to the Whip Around App
There are three ways to log into the Whip Around app
1. Use SMS login
When logging into the app, choose "Use SMS login".
You'll be prompted to add your mobile number. This needs to be the same mobile number that it in your profile in the Whip Around account.
Click the "Send SMS link" button, and you'll receive a text message with the link inside.
Click the link, and you'll automatically be logged into the app.
2. Use biometrics to log in
You'll need to ensure that the biometrics are enabled on your device to use biometric login.
Whip Around supports two options for biometrics login
Touch ID on iOS and Fingerprint login on Andriod
Face ID on iOS and Facial recognition on Andriod
3. Login with a Username and Password
Whether you're an admin, manager, or mechanic, you'll use the username and password associated with your Whip Around Dashboard account to log into the mobile app.
The first time you log in manually, you'll need to know your username and password. You should have this from the first time you registered for Whip Around – either for a Free trial, a Basic (free) plan, or from your Customer Success Manager if they helped you register your account. You can log into the app by manually entering that information.
Open the app, enter your username and password, and click "Log in."
The next time you log in using a username and password, the screen will look more like this one.
Forgotten your password? You'll be given the option to reset your password when you log in using SMS.
Then, in future, you can choose to log in using your username and password if you'd like to.
A quick note on logging out
Once you are logged in, the app will not log you out even if you close the app. You will not be logged out unless you click "Log Out".
To log out, click into your profile and click the blue text link "Log out" on the top right-hand side of the screen.
4. Login using SSO
If your company has chosen to use Whip Around’s Single Sign-On (SSO) feature, which means you’ll use your company’s login credentials to access the app.
What is Single Sign-On (SSO)?
SSO is a secure login system that lets you use your company’s credentials (username and password) to access the Whip Around app. This makes logging in easier and adds extra security for your account.
Important: No Other Login Options
If your company uses SSO, here are some things to keep in mind:
You cannot log in using Whip Around’s regular login, biometric login, SMS, or any other method.
SSO is the only way to access your Whip Around account.
How to Log In with SSO
Open the Whip Around App: Tap on the Whip Around icon on your phone.
Select ‘SSO Login’: On the login screen, look for the “SSO Login” option and select it.
Enter Your Company Credentials: You’ll be directed to a screen where you can enter your company username and password.
Tap Login: Once you’ve entered your information, tap the login button to access your account.
Troubleshooting: Can’t Log In?
If you’re unable to log in, here’s what to do:
Double-check your credentials: Make sure you’re using the correct username and password.
Reach Out to Your IT Support: Since only SSO is available, you’ll need to contact your company’s IT support team if you’re having login issues.
Need Help?
If you have questions about how to use the Whip Around app, contact your company’s Whip Around administrator or your IT support team.
3. Enable location sharing and push notifications
Upon downloading the Whip Around app for the first time, you will be prompted to allow Whip Around to see your location and send you push notifications. We recommend selecting "Allow" or granting permission in the "Settings".
Grant permission to allow access, so Whip Around can send you notifications of defects reported, missed inspections and other important notifications.
If you enabled location sharing, keep in mind that Whip Around is NOT a GPS tracking app, and we will not be able to follow your vehicle when you are using/not using the app. If you enable location sharing. Whip Around will simply be able to put a location stamp of where you are if you are in a role that needs to submit your inspection, which is an essential piece of information on vehicle inspection reports. Note, this is the same for driver profiles – Whip Around will not be able to track their driving routes or locations.
If you need any assistance, reach out to one of our helpful Technical Support Specialists via the chat on the bottom right of this screen.