Overview
The Whip Around Defects Module is designed to help managers and mechanics report and manage vehicle defects efficiently through the mobile app.
Logging In and Accessing the Defects Module
To begin using Whip Around's Defects Module on the mobile app, make sure you have the latest version installed. If you haven't done so already, you can download the Whip Around mobile app from the App Store (for iOS) or Google Play Store (for Android).
Launch the Whip Around mobile app on your device.
Enter your manager or mechanic credentials to log in.
Once logged in, you will be directed to the main menu, where you can access the Defects Module by tapping "Manage Defects".
Browsing Defects
Upon login, the Defects page displays an overview of all defects. Use the top navigation to filter defects by status:
New
In Progress
Completed
No Correction Needed (new)
Updating a Defect Status and Priority
Select a specific defect, then tap Update Status in the details view. You can assign one of the following statuses:
In Progress — the defect is actively being worked on
Completed — the defect has been fully resolved
No Correction Needed — use this for defects that do not require a fix, such as minor cosmetic wear and tear (e.g., a small chip in the windscreen, surface rust). This keeps your data accurate without having to mark an unfixed defect as "Corrected."
You can also set the following priority level: High, Medium, or Low, or add your own custom priorities
Along with this, there is also an option to add a severity to the defects
Commenting on a Defect
The defect details view includes a comment section where you can add notes. All comments are automatically timestamped for better documentation and communication tracking.
Creating a Manual Defect
Defects are typically created automatically when a driver flags a fault during an inspection. However, managers can also create defects manually for issues discovered outside of an inspection.
To create a manual defect:
From the Defects list, tap the + button.
Fill in the defect details — asset, description, severity, and any other required fields.
If your organization has Custom Fields configured, these will appear on the form. Some custom fields may be mandatory before you can submit.
Tap Submit to create the defect.
The defect will appear in the list and be available to assign or action immediately.
Assigning Defects
Defects can be assigned or reassigned to either a mechanic, vendors or a third party directly through the mobile app. However, these must first be added via the Whip Around Dashboard. Its important to note that assigning a defect is only available for assets that has a standard/inspect subscription
Assigning a defect will allow mechanics to receive notification regarding any changes to that defect
Creating Work Orders from a defect
For assets that has a Pro/Maintain subscriptions, Instead of a direct assignment, you can create a Work Order to formally track the repair. A work order allows you to group one or more defects (and services) into a single job. The work order can then be assigned to either a mechanic, vendors or a third party.
Closing a Defect with a Work Order
When a defect has a work order associated with it, closing the defect (by marking it as Corrected or No Correction Needed) will also close the work order. You will see an additional confirmation screen before the status update is applied — review the details and confirm to proceed.
Custom Fields
Custom fields allow your organization to capture additional information specific to each defect. These fields are configured by your admin in the Whip Around Dashboard and will appear in the defect details view on the mobile app.
To fill in a custom field:
Open a defect from the Defects list.
Scroll to the Custom Fields section in the details view.
Tap the relevant field and enter or select the appropriate value.
Save your changes.
Custom fields help your team record information that is unique to your fleet or workflow, without cluttering the view with fields that aren't relevant to your organization.