Managing Defects on the Mobile App

Using Whip Around's Defects Module on the Mobile App

Updated over a week ago

Whip Around's Defects Module is a powerful tool designed to streamline the process of reporting and managing vehicle defects for managers and mechanics. This comprehensive guide will walk you through the steps of effectively utilizing Whip Around's Defects Module on the mobile app, enabling you to efficiently identify, report, and resolve defects for your fleet.

Step 1: Logging In and Accessing the Defects Module

To begin using Whip Around's Defects Module on the mobile app, make sure you have the latest version installed. If you haven't done so already, you can download the Whip Around mobile app from the App Store (for iOS) or Google Play Store (for Android).

  1. Launch the Whip Around mobile app on your device.

  2. Enter your manager or mechanic credentials to log in.

Once logged in, you will be directed to the main menu, where you can access the Defects Module by tapping "Manage Defects".

Browsing Defects

  1. Upon logging in, you will land on the "Defects" page, which displays an overview of all defects.

  2. To filter defects, use the top navigation to switch between the "New," "In Progress," and "Completed" categories.

Updating a Defect Status and Priority

  1. To update the status and priority of a defect, click on the specific defect you want to work on.

  2. In the defect details view, select the "Update Status" option.

  3. Choose the appropriate status for the defect, such as "In Progress" or "Completed."

  4. Additionally, select the priority level for the defect, such as "High," "Medium," or "Low."

Commenting on a Defect

  1. To leave comments or notes on a defect, navigate to the defect's details view.

  2. Look for the comment section and enter your text to provide additional information or updates.

  3. Comments are automatically timestamped, allowing for better communication and documentation.

Assigning a Defect to a Mechanic

  1. Defects can be assigned or reassigned to mechanics directly from the mobile app.

  2. If you need to add a mechanic, please use the Whip Around Dashboard to create a new user account for them.

  3. Mechanics will receive email notifications when a new defect is assigned to them.

By following these steps, you can effectively use Whip Around's Defects Module on the mobile app for seamless defect management. From logging in and accessing the module to browsing, updating defect statuses and priorities, leaving comments, and assigning defects to mechanics, you'll have the necessary tools to efficiently handle and track vehicle defects. Whip Around's mobile app simplifies the defect management process, enabling better communication, timely resolution, and prioritization of defects within your fleet.

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