Whip Around provides you with the ability to add a new defect from the mobile app in the defects module within the mobile app.
This functionality allows you to:
Log defects instantly from the field.
Set the priority of your defect.
Categorize severity levels on the spot.
Quickly notify managers of critical issues requiring urgent attention.
Step 1: Log in to the mobile app
Step 2: Navigate from the menu to the manage defects module
Step 3: Select the "+ Defect" at the top right of the screen to create a new defect
Step 4: Select the camera icon to add photos of the defect.
Note: You can take up to 20 photos and annotate each photo to help showcase the defect to your mechanic/manager.
Step 5: Add a comment under the comment section
Step 6: Select the asset the defect relates to from the drop-down list of assets
Step 7: Choose the date. By default, the date will be the date you have entered this defect.
Step 8: Select the priority of the defect. If you are an Admin, you can also customize priority levels under settings in the dashboard.
Step 9: Select the severity of the defect. The options are 'Non Critical" and "Critical".
Step 10: Select 'Save" at the bottom of the screen.
Your new defect will then appear in the new defects column where you will be able to assign to a mechanic and create a work order.
