Whip Around provides you with the ability to add a new defect from the mobile app in the defects module within the mobile app.
This functionality allows you to:
Log defects instantly from the field.
Set the priority of your defect (available to users with a driver profile).
Categorize severity levels on the spot.
Quickly notify managers of critical issues requiring urgent attention.
In this article:
New Defect using a Driver Only profile:
Step 1: Log in to the mobile app.
Step 2: Navigate from the menu to the “My defects” module.
Step 3: Select the “+ Add a new defect button”.
Step 4: Give a name to the defect.
Step5: Select the camera icon to add photos of the defect.
Note: You can take up to 20 photos and annotate each photo to help showcase the defect to your mechanic/manager.
Step 6: Add a comment under the comment section.
Step 7: Select the asset the defect relates to from the drop-down list of assets.
Step 8: Choose the date. By default, the date will be the date you have entered this defect.
OPTIONAL Step 9: Select the severity of the defect. The options are “Non-Critical” and “Critical”.
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Note: It is optional to complete steps 8 and 9.
Step 10: Click the “Save” button to finish.
Your new defect will then appear in the new defects column, where you will be able to assign to a mechanic and create a work order.
New Defect using a User/Driver profile:
Step 1: Log in to the mobile app.
Step 2: Navigate from the menu to the “Manage defects” module.
Step 3: Select the “+ Add a new defect button”.
Step 4: Give a name to the defect.
Step 5: Select the camera icon to add photos of the defect.
Note: You can take up to 20 photos and annotate each photo to help showcase the defect to your mechanic/manager.
Step 6: Add a comment under the comment section.
Step 7: Select the asset the defect relates to from the drop-down list of assets.
Step 8: Choose the date. By default, the date will be the date you have entered this defect.
OPTIONAL Step 9: Select the priority of the defect.
Note: If you are an Admin user, you can also customize priority levels under settings in the dashboard.
OPTIONAL Step 10: Select the severity of the defect. The options are “Non-Critical” and “Critical”.
Step 11: Click “Save” at the bottom of the screen.
Your new defect will then appear in the new defects column, where you will be able to assign to a mechanic and create a work order.
