On the asset profile page, you will find a list of service programs that can easily be added to a new asset.
Access Service Program List When Creating A New Asset
1. On the Assets list page, click on the ‘+ Asset’ button and click on ‘single asset’ from the dropdown.
2. Either enter the VIN and click on the “Decode VIN” button or click on the “Don’t have a VIN” link.
3. Add all of the required information for the asset and select your subscription type. Once the subscription type is selected, a relevant service program list will be displayed. Note: Only customers with subscription types of Pro (formerly Maintain) and Fixed Unlimited may have access to service programs.
4. Scroll down to select the existing service program(s) that you'd like to apply to your new asset.
Note: a user can select multiple service programs for a single asset.
Once a service program is selected, the following text fields will be available to complete:
Last service mileage
Last service engine hours
Last service date
5. Click “Save” to create your new asset and apply your selected service programs.
Users can also add service programs to already existing assets by going to the asset profile page and selecting the relevant service programs.
You may only create or add a service program if the following apply to you:
You are a User who has permission to create a new asset and update service programs.
Your subscription type is “Pro (formerly Maintain)” or “Pro Lite (formerly Maintain Lite)” or "Fixed Unlimited".
You may not create or add a service program list if:
You are a User who has permission to add assets, but does not have permission to update the service program.
Your subscription type is “Standard (formerly Inspect” and “Lite (formerly Inspect Lite”.
Please contact us at [email protected] or call us at +1 844-537-2100, Monday - Friday, 8:00 am - 5:00 pm ET if you need further assistance.