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How Do I Reset My Drivers' App Password?
How Do I Reset My Drivers' App Password?

How to reset a Driver password from the Admin dashboard, and the mobile app

Updated over a week ago

Driver passwords are stored in their respective profiles. Users with Manager or Admin level access can reset these passwords and notify the Driver of the new password.

In this article:

How to Reset a Driver's Password on the Whip Around Dashboard

If you need to reset a driver's password for your Whip Around account, follow these simple steps:

1. Navigate to the People module > Drivers in your Whip Around account.

2. Find the driver you'd like to update the password for and click on the arrow icon next to their name.

3. Click on the 'Edit' button in the top right corner of the driver's profile.

4. In the password field, type in the new password for the driver.

5. You can also choose to send a text message to the driver by selecting 'Send SMS Invite'. This will send a link to the driver with their new password embedded in it. We recommend also calling or texting the driver to inform them of their new password so they can remember it for next time.

6. Once you have entered the new password and sent the text message, click on Save to save the changes.

7. The driver will now be able to log into their Whip Around account using their new password.

Congratulations, you have successfully reset a driver's password in Whip Around!

How to Reset Your Password on the Whip Around Mobile App

Forgetting your password can be a frustrating experience, especially when you need to access important information on the go. Luckily, Whip Around has made it easy for drivers to reset their own passwords directly from the mobile app in just a few simple steps.

Resetting Your Password

If you are a driver or user who has forgotten your password, you can easily reset it by following these steps:

This magic link login option provides a seamless experience for drivers when logging in or changing passwords. No need to remember a new password, just click on the link and you're in!

  1. Start by selecting the option 'Or use SMS log in' below the blue Log In button.

  2. Enter your phone number, and click 'Send SMS link'.

  3. Check your text messages and tap in the magic link

4. This link will take you back to your Whip Around app, where you can choose between accessing the app (Select 'Maybe later') or setting a new password (Select 'Set password')

This easy password reset process makes onboarding drivers much more efficient for fleet managers and gives drivers the ability to get things done without depending on their managers. So next time you forget your password, don't worry, Whip Around has got you covered!

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