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Navigating Your List Of Defects

The Whip Around Defects module enables you to manage and action the faults flagged by your drivers in the field. This article provides an overview of how to navigate and use the Defects List page effectively.

Updated over 2 weeks ago

1. Accessing the Defects List Page

To access the Defects List page:

  1. Navigate to Maintenance → Defects from the left-hand side navigation bar.


2. Viewing Defects by Status

You can quickly view defects in a specific status by selecting the relevant status tab at the top of the page.

You can also click on All to view every defect regardless of status.


3. Filtering Defects

Standard Filters

Use the filter panel to narrow down defects by:

  • Team

  • Defect type

  • Defect priority

  • Keyword search

Dynamic Filters

You can also use additional dynamic filters available on the page to refine results further.


4. Managing Columns

The Defects List page allows you to customize which columns are displayed.

Available Columns

  • Defect ID (default and cannot be deselected)

  • Defect name

  • Status

  • Asset

  • Priority

  • Severity

  • Defect type

  • Repeated times

  • Inspection

  • Assignee

  • Team

  • Date created

  • Created by
    Note: The previous “Driver” column has been renamed to Created by. If a driver created the defect, a <Driver> tag will appear next to their name.

  • Last updated on

  • Work order

  • Source


5. Exporting Defects by Status

You can export defects for a specific status by selecting the status tab and then clicking the Export button.


6. Exporting All Defects

To export every defect in the system, select the All tab and click Export.


7. Actions Available on Each Defect

Each defect row includes an Actions menu where you can:

  • Assign a defect

  • Create a work order

Subscription Notes

  • Assign defect is available for assets under:
    Inspect / Inspect Lite / Standard / Standard Lite

  • Create work order is available for assets under:
    Maintain / Maintain Lite / Pro / Pro Lite / Fixed Unlimited

Assigning a Defect

Creating a Work Order


8. Bulk Update Defect Status

You can bulk update statuses by selecting multiple defects and clicking Update Status, then choosing the desired status.

Bulk Update Notes

  • You may select defects in different statuses and update them all to a single status.
    Example: Select defects in New, In Progress, and No Correction Needed and update them all to Corrected.

  • If any selected defects require a mechanic signature for the chosen status (e.g., Corrected), a signature modal will appear.

  • The mechanic signature will only be applied to defects that require it.

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