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Prioritize a Defect

How to assign priority levels to incoming defects and mark a vehicle as 'Out of Service'

Updated over a week ago

In this article:

Customize Priority Settings

Go to Settings > Defect Priority

The default priorities consist of: High, Medium, and Low.

Admins have the ability to customize the number of priority levels (up to 5) and change the priority level name or description by selecting 'Edit Priorities'.

Prioritizing Defects

Assigning Priority Levels:

Defects will enter the system marked as 'Undefined' and any user with access to the 'Defects' page will be able to assign a priority level. Once a priority level has been assigned, it can be updated at any point. The 'filter' button can be used to sort and view priority levels easier.

Defect Details Page:

When selecting a Defect, a Defect Details page will open where you can see more information on the status of the defect, which mechanic is assigned to it, create a work order, and more.

There is also an Activity Log with a history of all actions taken in relation to the particular defect, such as who changed the status, added a comment, marked the asset as Out of Service, and more.

Mark Assets 'Out of Service' / 'Back in Service'

Select the defect related to the Asset you want to mark 'Out of Service'. On the Defect Details page, there is an 'In Service'/'Out of Service' toggle which can be used to flag an asset as 'Out of Service'. When you are ready, use the same toggle to mark the asset as 'In Service'.

Please note: The assets marked 'Out of Service' will still remain in your Whip Around account and are still visible to all users and drivers. Marking an asset as 'Out of Service' will not remove it from your subscription or impact billing.

If an asset is marked 'Out of Service' but a driver selects the asset for inspection, the driver will be warned it is 'Out of Service' but the inspection can still be completed.

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