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Go to Settings > Defect Priority

The default priorities consist of: High, Medium, and Low.

Admins have the ability to customize the number of priority levels (up to 5) and change the priority level name or description by selecting 'Edit Priorities'.

Assigning Priority Levels:

Defects will enter the system marked as 'Undefined' and any user with access to the 'Defects' page will be able to assign a priority level. Once a priority level has been assigned, it can be updated at any point. The 'filter' button can be used to sort and view priority levels easier.

Defect Details Page:

When selecting a Defect, a Defect Details page will open where you can see more information on the status of the defect, which mechanic is assigned to it, create a work order, and more.

There is also an Activity Log with a history of all actions taken in relation to the particular defect, such as who changed the status, added a comment, marked the asset as Out of Service, and more.

Select the defect related to the Asset you want to mark 'Out of Service'. On the Defect Details page, there is an 'In Service'/'Out of Service' toggle which can be used to flag an asset as 'Out of Service'. When you are ready, use the same toggle to mark the asset as 'In Service'.