Whip Around subscriptions are based on your account's number of licenses.
Audience | Fleet Managers, Fleet Admins / Owners, Mechanics |
Applies to | Web platform |
Plans | Basic, Basic, Standard (Inspect), Pro (Maintain) |
Please note: Customers on a Fixed Unlimited subscription are not billed per asset license. If you are unsure which subscription plan you are on, please contact your Customer Success Manager.
In this article
1. Add or remove an asset and licenses to your fleet count
To complete an inspection or manage maintenance on an asset, you'll need to have a profile created for the asset within Whip Around.
How to add an asset and relevant license to your fleet count
There are three ways to create a profile and add it to your fleet count
Navigate to the Assets module in the left-hand menu bar, and select +Asset. Choose the method you'd like to use to add the new asset(s).
The system will automatically calculate the days left in the billing period and pro-rate the amount to be charged. You won't be charged right away. Instead, you'll be charged the amount for the current period owing on your next billing date. You can log in to the dashboard and view upcoming estimated charges from the Subscription section within your profile area.
Note - When you add assets to Whip Around, each asset will get associated with a license. At the end of the billing period, Whip Around will invoice you depending on the number of licenses.
You will be able to have a look at the number of licenses by navigating to the ‘Subscription’ tab.
Log into Whip Around. Hover over your profile name in the top right-hand side of the page, and select Settings. Then select the Subscription tab on the page.
How to remove an licenses from your fleet count
Each paid plan specifies a minimum number of licenses you'll be billed for. If you need to reduce the number of licenses you are billed for, you'll need to contact our customer success team.
You can do that by clicking on ‘Remove licenses’ link on ‘Subscription details’
Customers will need to provide the following information:
Type of license you would like to remove (Inspect, Maintain, Lite, etc.)
Number of licenses you would like to remove
Reason for removing the licenses
Additional details explaining why the licenses are being removed
Please note: Removing an Asset or Driver profile from Whip Around does not automatically remove a paid license from your subscription. Licenses must be removed separately using the Remove licenses process.
After submitting this form, your Customer Success Manager will get in touch with you to remove the licenses for you.
Note - Once the licenses are removed, your next invoice will reflect the necessary changes.
You can remove Assets from the system at any time. However, you will continue to be billed for the number of licenses included in your subscription until those licenses are removed through the remove licenses process.
To remove an Asset, navigate to the Assets module in the left-hand menu bar and locate the Asset's row. Select the three ellipses (...) to reveal the drop-down menu, then choose Delete Asset.
Please note: Deleting an Asset removes it from Whip Around, but does not remove the associated paid license from your subscription.
The asset profile will be deleted. However, any previous Inspection Reports or Defects associated with that asset will remain in the system.
You'll see the asset name in grey next to any removed asset, but you can still review past reports or defect details.
2. Adjust your driver Wallet add-on agreement
Wallet subscriptions are billed per Driver, so when you add a new Driver profile, a new Wallet license is automatically added.
Deleting a Driver profile does not automatically remove a Wallet license. To stop being billed for a Wallet license, you will need to follow the 'Remove licenses' process outlined above.
To remove a driver
Navigate to the People module in the left-hand menu bar and select Drivers.
Locate the row of the driver and
To remove a driver, navigate to the People module in the left-hand menu bar and locate the driver's row. Select the three ellipses in the small box to reveal the drop-down menu. Choose Delete. The driver will instantly be deleted from the system, and the billing will recalculate.
The driver profile will be deleted from the system. However, any associated previous Inspection Reports or Defects associated with that driver will remain in the system.
You'll see the driver's name in grey next to any asset or defect information.
If you need any more assistance, reach out to one of our helpful Customer Success Managers via the chat on the bottom right of this screen.