Decide which work orders need approval with Approval rules flexibility
New · Improvement — 14 October 2026
Today, any work order that reaches a status needing approval waits for a manager, whether it's a $40 wiper blade or a $4,000 engine repair. Small jobs pile up in the queue and the big ones get the same attention as everything else.
Approval rules flexibility let Admins decide when approval is required and when it can be skipped, based on cost, asset or team. Your existing approval statuses and approvers stay exactly as they are.
What's new:
Approval rules: Each rule has one condition and one outcome, built as a simple sentence: If the work order costs under $200, then skip approval. You can set conditions on cost, a specific asset, or a team.
Require or skip: Fast-track routine, low-cost work. Or require approval for high-value assets and specific teams even when the status doesn't ask for it.
Require always wins: When a work order matches both a require rule and a skip rule, approval is required. You don't need to worry about rule order.
No cost, no skip: A work order with no cost recorded never matches a cost rule, so approval can't be bypassed by leaving the cost blank.
Conflict warnings: When you save a rule that overlaps an active rule with the opposite outcome, you're warned before you save.
Clear on the work order: A banner on the work order shows whether approval was required or skipped, and which rule decided it. Work orders that will skip approval are marked in the Work Orders list.
Every decision logged: Each rule-driven decision is recorded in the work order's Status log.
Approval skipped report: A new CSV report lists every work order that skipped approval, with the rule that applied and the cost at the time. You can also add it to Scheduled reports.
Together, these keep approvers focused on the work that needs a second look, while routine jobs keep moving. Every skip is visible and auditable.
Rules apply to work orders entering an approval status after the rule is saved. Work orders already waiting for approval aren't affected. Only Admins can manage rules.
Available with the Shop Ops add-on on Pro plans
Plan your maintenance week on a calendar/scheduler
New · Improvement — 5 October 2026
Most shops plan the week on a whiteboard or a spreadsheet, then type it back into work orders one at a time. Work Orders now has the planning built in. Alongside the List you already use, there is a Board for status, a Calendar for days, and a Scheduler that gives each mechanic, vendor or asset its own lane, so you can see who is doing what this week and move it around by dragging.
What’s new:
Calendar view: Month, week and day. Drag a work order to a different day to reschedule it.
Scheduler view: The same days, split into a lane for each assignee or asset. Drag between lanes to reassign the work.
Board view: A column for each of your statuses. Drag a card along to move the work forward.
A scheduled date, separate from the due date: Plan when the work will happen without changing when it is due. A job that is late stays marked as overdue, even once it is on the calendar.
Backlog panel: Everything that still needs a day, in one place: Overdue, Due in 7 days, Due after 7 days and No due date. Drag an item onto a day to schedule it.
Work orders straight from defects and services: Drag one out of the backlog and a work order is created for you, linked back to where it came from.
Approvals respected on the Board: Work waiting on approval cannot change status, and approved work cannot be sent back.
Undo on every move: Each schedule change confirms at the bottom of the screen with an Undo, so a mis-drop costs nothing.
Together, these turn the weekly plan from something you rebuild every Monday into something that lives where the work orders already are. Overdue work is harder to miss, nobody is double-booked by accident, and the whole team sees the same week.
Work orders are scheduled by the day rather than by the hour. The new views sit on the All tab, and a specific status tab still opens your filtered List.
Available with the Shop Ops add-on on Pro plans
Know exactly how long every job takes with Technician Time Tracking
New — 5 October 2026
For most in-house workshops, labor hours are self-reported and written down after the fact — which makes labor the biggest variable cost in maintenance and the least trustworthy number on the work order. Time Tracking puts a real timer on the work order itself, so your mechanics clock in and out as they work and every hour turns into an accurate labor cost automatically.
What's new:
Clock in and out on any work order — Start a timer from Track labor in the Items section, against General labor or a specific item. A green Clocked in bar stays at the top of the app, so mechanics can keep moving without losing the clock.
Several mechanics, one job — Multiple mechanics can clock in on the same item or the same work order at once, each with their own time entry.
Fits the cost rules you already use — Tracked time works alongside the existing rules for adding parts and labor at item level or in the Cost Summary, and labor cost flows straight into the work order total.
Tracked labor on the work order PDF — Every tracked labor entry is included on the work order PDF, so your paperwork matches the time actually spent.
Set your labor rates — Admins set a default hourly rate for the account, or individual hourly rates per mechanic, in Admin settings. The rate is locked in at clock-in, so updating rates later never changes past entries.
Stop forgotten timers automatically — Set a stale timer threshold, and any timer left running past it is stopped for you — no more clocks running overnight.
Keep rates private — Choose to hide hourly rates and costs from mechanics. Cost still calculates in the background; mechanics just see their time.
Five new labor reports — Turn tracked hours into decisions, and schedule any of them from Scheduled reports so they arrive in your inbox automatically:
Labor cost entries
Labor cost by work order
Labor source utilization
Stale timers
Estimated vs actual labor
Together, these give you labor numbers you can trust — accurate job costing, real visibility into how long work takes, and less time chasing hours at the end of the month.
Available with the Shop Ops add-on on Pro plans
Make your fleet’s rules run themselves with Workflow automations
New — 5 October 2026
Most fleets already know what should happen when an inspection fails, or when a critical defect is raised. The vehicle comes off the road. Everything found gets escalated. A work order gets opened. What sits in the middle of that policy is a person — someone has to see the record, realize what it means, and act. That works until it's the end of a shift and nobody looks for a few hours.
Workflow automations let you write those rules down once and have them run themselves, the moment the event happens.
What's new:
A rule reads like a sentence — When an inspection is submitted or a defect is created, if it matches the conditions you set, then do this. Build it on one screen in a couple of minutes, with no scripting and no setup.
Triggers on the events that carry consequences — Start a rule from an inspection being submitted, or from a defect being created. Defects count however they arose — from an inspection, added by hand, or reported by a diagnostic code.
Narrow it to the cases that matter — Filter on whether the inspection passed or failed, which form was used, which asset it was on, or a defect's severity. Leave conditions out and the rule runs every time the event happens.
Take the asset out of service automatically — The vehicle comes off the road the moment the rule fires, with a reason you write yourself.
Escalate every defect at once — Set all defects raised on an inspection to the severity the situation calls for, so everything found after an accident is treated as critical whatever the inspector ticked.
Raise the work order without waiting — The repair is already in the queue by the time anyone looks at it.
Reasons that explain themselves — Use {{formName}}, {{assetName}} and {{automationName}} in your text, and they're replaced with the real details when the rule runs — so the out-of-service log tells the next person exactly what happened and why.
See every run — A Runs tab lists every time a rule was triggered, including the ones that were skipped because your conditions filtered them out. Every action appears in the record itself, attributed to Workflow Automations, so automatic changes are always distinguishable from manual ones.
Together, these close the gap between something going wrong and something being done about it — and leave an audit trail that shows the control fired.
Each automation has a single trigger, and every condition you set must be met for it to run. Rules apply to inspections and defects from the point the automation is saved; existing records aren't reprocessed.
Available with the FleetAI add-on on Standard, Pro and Fixed Unlimited plans
Catch what the inspection missed with AI Inspections Pro
New · Improvement — 25th August 2026
A driver writes “no issues”, takes the photo, and submits. The photo shows a fresh dent on the rear panel. Unless a manager opens that inspection and looks closely, nobody notices until the dent becomes a bigger repair. On a fleet submitting hundreds of inspections a week, nobody has time to open them all.
AI Inspections Pro reviews inspection photos, form responses and driver comments after each inspection is submitted. It flags anything that needs a second look, right inside Inspection History.
What’s new:
Spot damage in photos — AI reviews inspection photos for scratches, dents, rust, leaks and visible wear. It flags anything that may need attention.
Catch the “no issues” that aren’t — AI compares each photo with the driver’s comment. A dent photographed under a “no issues” note gets flagged for review.
Confirm the task was done — When a photo is proof of a task, like a clean cab, AI checks that the task was completed and flags it if it wasn’t.
Choose which photos get reviewed — Turn on Analyze photos with AI for any photo card in your inspection forms. AI only reviews photos from those cards.
Review without leaving Inspection History — Turn on the Inspections Pro toggle to add an AI suggestions column. Expand a row to see the photo, what AI found and the driver’s comment side by side.
Create a defect in one click — Create defect opens a defect drawer already filled in from the suggestion.
Clear the noise — Ignore a single suggestion and undo it right away if needed. You can also select several inspections and ignore all their pending suggestions at once. Suggestions already turned into defects stay as they are.
See what’s outstanding at a glance — Row badges update as suggestions are actioned. An Inspections Pro widget on the main dashboard lets you page through recently flagged inspections.
Help it learn your fleet — Give each suggestion a thumbs up or thumbs down to improve accuracy over time.
AI suggestions in your export — Inspection CSV exports include an AI suggestions count for each inspection.
Together, these give managers a second set of eyes on every eligible inspection. Issues are caught earlier, inspection quality stays consistent, and managers spend less time opening submissions one by one.
Drivers complete inspections exactly as they do today. AI reviews photos captured after AI Inspections Pro is enabled for your account, and only on photo cards with Analyze photos with AI turned on. Earlier inspections aren’t reprocessed. AI flags possible issues for your team to review; it never creates defects on its own. AI Inspections Pro is available to every role except Driver and Mechanic, and custom permissions can narrow access further.
Available with the FleetAI add-on on Standard, Pro and Fixed Unlimited plans
A faster Users page, and a way to add everyone at once
New · Improvement — 4 August 2026
The Users page has been rebuilt to match the rest of Whip Around. It's quicker on large accounts, easier to search, and you can now add a whole team from one file instead of one person at a time.
What's new:
Bulk upload — add lots of users at once from a file. Fix any errors on the page, then send all the invites in one go.
Status tabs — All, Active, Invited and Inactive, each with a count. The fastest way to see who still hasn't signed in.
Teams column — see every team a person belongs to without opening their profile. Usually the answer when someone says they can't see an asset or a work order.
Search, filter, sort and export — the same tools as the rest of the app.
Available to Admins and Managers. Admins can do everything; Managers can view and export.
A clearer, more connected way to manage defects
New · Improvement — 27 May 2026
Enterprise defect management gets harder at scale — when the same issue passes between drivers, mechanics, and managers across thousands of assets, multiple locations, and parallel inspection, maintenance, and reporting workflows. Defects 2.0 brings all of that into one modern, connected experience, so larger fleets can see the full story of every defect and act on the right one at the right time. It's built for the complexity our enterprise customers run on every day.
What's new:
Find the right defect faster — A redesigned Defect List with improved filtering, sorting, and column management, plus new columns for Defect Type, Repeated Times, Defect Source, and Created By.
Tell "needs work" from "reviewed" — A new No correction needed status keeps reviewed defects visible, searchable, and reportable without forcing a repair.
Stay ahead with better reporting — Report on defects by All, New, In Progress, No Correction Needed, or Corrected, and schedule those reports so managers stay informed automatically.
See the full context in one place — A refreshed Defect Details page with an Attachments section for media and documents, attachment filters, an improved Activity Log, and a richer info panel showing repeat count, defect type, created date, and more.
Capture issues from anywhere — Create and edit manual defects directly from the web dashboard, without relying on the mobile app.
Track what matters to your operation — Add up to 10 custom fields for defects, visible on both the Defect List and Defect Details pages.
Together, these updates give enterprise fleets a more configurable, auditable defect workflow — capturing issues earlier, prioritizing with better context, reducing missed or duplicated records across large asset bases, and keeping maintenance and compliance connected so vehicles stay safer and more road-ready.
Available to all paid and trial accounts
Arrange your columns the way you work
Improvement — 30 April 2026
Everyone reads a list differently — the column one team checks first is the one another team barely looks at. Column reordering, one of our most-requested improvements, puts that choice in your hands. Drag your columns into the order that suits you, right alongside the existing Manage Columns controls, so your most important data sits exactly where you want it.
What's new:
Drag to reorder any column — Set the column order that matches how you work, with the same control you already have over which columns show.
Your layout sticks — Column order is saved on your browser, so it persists across sessions on the same device. (Switching devices or clearing your cache resets it to default.)
Key columns stay put — A few anchor columns like Inspection ID and Asset Name are fixed so links to detail pages always stay accessible — as a rule, if a column can't be removed, it can't be reordered.
A small change, but a meaningful one: less scrolling and scanning, and a view that's tailored to each team.
Available now across Inspection History, Defects, Work Orders, Inventory, Purchase Orders, Assets, Vendors, Drivers, and Driver Wellness — plus the embedded lists within Asset, Driver, and Team detail pages.
Bring telematics and inspections together with GPS Insight
New — 24th April, 2026
We've partnered with GPS Insight to unite on-road visibility with off-road readiness in one connected platform. Their telematics, AI dash cams, and safety data now pair with Whip Around's inspections, maintenance, and compliance tools — so the data your fleet generates on the road turns directly into action in the shop, with no silos and far less manual work.
What's new:
Sync telematics with inspections automatically — Mileage and vehicle data flow into Whip Around to keep records accurate and trigger maintenance in real time, with no manual entry.
Turn faults into work orders — Diagnostic data becomes instant work orders, so faults and defects are managed in one place before they become breakdowns.
Stay ahead of compliance — Alerts for missed DVIRs and unresolved issues help reduce violations and improve CSA scores.
See the whole picture with AI — GPS Insight's AI dash cams combined with Whip Around's AI Inspections Pro give real-time visibility across driver behavior, vehicle condition, and on-road events.
Inspect within your existing workflow — Drivers can access the Whip Around app directly from GPS Insight Inspect, improving data quality and accountability without adding friction.
The result: a single source of truth across telematics and inspections — fewer breakdowns, fewer violations, and faster, better-informed maintenance decisions.
Available now to fleets using GPS Insight. Want help getting connected? Have a chat with your CSM — they'd be happy to help.
Not on GPS Insight yet? Schedule a demo with their team →
Keep service schedules on track, even when work happens early
New — 31 March 2026
Until now, completing a service early quietly pushed every future service forward with it. Service a vehicle at 500 miles on a 1,000-mile program and the next one lands at 1,500 — drifting further from schedule each time. For warranty work and OEM-recommended maintenance, that drift is a real problem. Service Programs now lets customers choose how intervals are calculated, so schedules can stay anchored to fixed milestones no matter when the last service happened.
What's new:
Choose how intervals are calculated — Stick with rolling intervals (the default), where the next service is based on the last one completed, or switch to fixed intervals that hold to a predefined schedule.
Stop early services from shifting the schedule — With fixed intervals, that 500-mile service still leaves the next one due at 1,000 — the program stays aligned instead of drifting.
Exports stay accurate — CSV and Excel exports reflect the correct due dates based on the mode you've selected.
This is especially useful for warranty programs like fixed-interval oil changes, OEM-recommended maintenance, and any fleet that wants consistent, predictable service timing across its vehicles.
Available on an opt-in basis for customers with Pro/Fixed unlimited subscription. Want fixed intervals switched on for your fleet? Have a chat with your CSM — they'd be happy to help.
A refreshed Drivers list that works like the rest of Whip Around
Improvement — 17 February 2026
The Drivers list page has moved to the same modern list view that powers your other list pages, so navigating drivers now feels consistent with Assets, Work Orders, Inventory, and the rest of the platform. Everything you did before still works exactly as it did — now with added power, including custom filtering to find the drivers you need faster.
What's new:
A consistent, modern list — The Drivers page now uses the same datagrid as the rest of Whip Around, for one familiar experience across every list.
Filter the way you want — New custom filtering makes it quicker to narrow down to exactly the drivers you're looking for.
Same functionality you know, in a cleaner and more capable view
Available now to all accounts.
Give every defect the context a photo can't
New — 10 March 2026
A photo shows what a defect looks like — but not the rattle, the leak under pressure, or the detail a driver would point to if they were standing next to the mechanic. Video Inspections closes that gap. When logging a defect, drivers can now capture a 10-second narrated video alongside their photos, so the people fixing the issue see and hear exactly what's wrong before they ever touch the vehicle.
What's new:
Capture a narrated video with any defect — Drivers record a 10-second clip alongside photos when logging a defect, straight from the mobile app.
Give mechanics richer context — Sound and motion surface details a still image misses, so issues are understood right the first time and fewer details slip through.
Strengthen your compliance and insurance record — Time-stamped video creates clearer, more defensible documentation of vehicle condition when it matters most.
Together, this gives fleets a more accurate picture of issues in the field — fewer missed details, better-informed repairs, and stronger protection when documentation counts.
Available on iOS and Android app for all paid customers
Your custom reports, now in one central place
New — 14 January 2026
When reporting lives outside the platform, it's harder to find, harder to share, and harder to control who sees what. Custom Reports brings the bespoke reports our team builds for you straight onto your Whip Around dashboard — so the numbers your operation runs on sit alongside everything else, with the right people seeing the right reports. For larger fleets juggling reporting across teams and roles, that means one source of truth instead of scattered files.
What's new:
See every custom report in one place — Reports built for your account now appear directly on your Whip Around dashboard, so there's no hunting across email or files to find them.
Control who sees what — Grant different users access to different custom reports, so each team sees the reporting relevant to them and nothing they shouldn't.
Together, this gives fleets a centralized, governed home for custom reporting — easier to access, easier to manage, and aligned with how larger teams control visibility across roles.
Available to accounts with custom reports built by the Whip Around team. Curious about custom reports for your fleet? Have a chat with your CSM — they'd be happy to help.
Run Whip Around DVIRs right from your Platform Science device
New — 12th January, 2026
We've partnered with Platform Science, a leading enterprise IoT fleet management provider, to bring digital DVIRs directly into the in-cab experience. Drivers can now access the Whip Around inspection app straight from their Platform Science device — no separate hardware, no switching apps — keeping inspections fast, connected, and compliant right where drivers already work.
What's new:
Whip Around DVIRs inside Platform Science — Drivers access the Whip Around inspection app directly from their Platform Science in-cab device, for a single, streamlined workflow.
A connected fleet, in real time — Seamless communication between the two platforms gives you intuitive tools for planning, monitoring, and responding to your fleet as things happen.
Built for fast adoption — Whip Around's easy-to-use inspections plus Platform Science's telematics mean drivers get up to speed in hours, not weeks.
The result: more efficient inspections, stronger compliance, and fewer barriers between drivers and the tools they rely on every day.
Available now to fleets using Platform Science. Want help getting connected? Have a chat with your CSM — they'd be happy to help.
Not on Platform Science yet? Schedule a demo with their team →




